Frequently Asked Questions (FAQ)

1. What countries do you ship to?

We currently ship to the United States, Canada, and Mexico.

2. Is shipping free?

Yes, we offer free shipping on all orders—regardless of the destination within our shipping zones.

3. How long does delivery take?

4. Do I get a tracking number?

Yes, once your order ships, you will receive a tracking number via email.

5. What is your return policy?

You can return any pair of shoes within 30 days of delivery. Items must be unused and in original packaging. Return shipping is free.

6. How do I start a return?

Simply contact us at ceciliejepperson@gmail.com with your order number. We’ll send you return instructions along with a prepaid return label.

7. When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect your returned item.

8. Can I exchange a product?

Yes! Exchanges are available for different sizes, colors, or models. Just contact us to get started.

9. What if my item is damaged or lost during shipping?

Please reach out to us immediately. We’ll replace the item or issue a refund as needed.

10. How can I contact customer service?

Email: ceciliejepperson@gmail.com
Phone: +1 (701) 997-6600

We typically respond within 24 hours on business days.